Customer Service Management module for Perfex CRM

Name: Customer Service Management module for Perfex CRM
Brand: codesforest
SKU: 1380
Price: 20.00 USD
Availability: InStock

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Description

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Support

Note: This is a module for Perfex CRM. Not a standalone script.

Brief description

Customer Service Management Module is a comprehensive suite of tools that businesses use to streamline and enhance their customer support operations. It serves as a centralized platform that lets companies manage customer inquiries, track interactions, and provide timely and personalized support across multiple customer service channels.

Module Features

Dashboard
SLAs:
- SLAs Management
- Violation Ticket Management
KPIs:
- KPIs Management
- Violation Ticket Management
Workflow Management
Category Management
Scanned Mail Management
Tickets:
- Ticket Management
- Stage Management
- Ticket Workflow Management
- Ticket Action Management: Post Reply, Post Internal Note, Dept Transfer, Assign Ticket
- Ticket History
- Customer Related Information
Settings:
- General Settings
- Mail Scan Rules: Blocked Senders, Blocked Subject, Blocked Phrases, Allowed Senders, Allowed Subject, Allowed Phrases
- Email Template Management
- Support Term & Conditions
- Prefix Settings
Client Portal:
- Dashboard
- Ticket Management
- Rating Management
Integration:
- Service Management module for Perfex CRM
- Warranty Management module for Perfex CRM

Demo

Customer Service Management Demo

Set-up

Included documentation will help you upload and activate the module inside Perfex CRM, if you are not aware on how to do it.

Support

Our support team is always around to help. Feel free to raise a support ticket.
Guys from support department will get back to you as soon as possible with a reply, guiding you through any issues.

Changelog

Version 1.0.0 / 2024-07-26 Initial version

License Option

Licenses terms

Regular

For one project

$20

Extended

For unlimited projects

$40

Quality checked by Codes Forest

Full Documentation

Future updates

Author Support

codesforest

Member since May 2025

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Published:

Aug 18, 2025 12:45 PM

Version:

v1.0

Category:

Tags:

automation, collaboration tools, customer feedback, customer service, erp, help desk, knowledge base, kpi, perfex, perfex crm, perfex modules, sla, support, tickets, workflows,

Customer Service Management module for Perfex CRM

License Option

Regular

Extended

codesforest

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Items Sold

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