Advanced Support Management Module for Perfex CRM

Note: This is a module for Perfex CRM, not a standalone script. This module works best on Perfex CRM version 3.2.1 and later. This module may not work if you are using Perfex CRM as a SaaS service.

LIVE DEMO

To see a live demo for this module, use the login details below:
Username: demo@email.com
Password: XBs!ubT5Z@aDr9P

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Advanced Support Management Module for Perfex CRM empowers your support team with the ability to seamlessly enhance ticket communication. Users can now paste images or screenshots directly into ticket body and replies, simplifying the process of sharing visuals for faster issue resolution. Whether it is a single image or multiple images, this module ensures smooth handling, making ticket management more efficient than ever.

NEW FEATURE

Introducing SLAs!

Service Level Agreements (SLAs) are now available to help you set response and resolution time targets for support tickets. Ensure your team meets deadlines, prioritises critical issues, and improves customer satisfaction with clear, trackable SLAs. Stay on top of your support commitments effortlessly.

OTHER KEY BENEFITS

• Enhanced Communication: Share visual information instantly within tickets to resolve issues faster and more effectively.
• Full-Screen Image Viewing: Click on the pasted images and screenshots to view them in full screen for better clarity and detailed analysis.
• Increased Efficiency: Save time by eliminating the need to upload images manually, streamlining your workflow.
• Improved Customer Satisfaction: Provide clear, actionable responses with visual aids that help customers understand solutions better.
• Versatility: Support for multiple images ensures your team has all the tools they need for complex issues.
• Future-Proofed: Additional features are in development to ensure ongoing innovation and value.

SOME IMAGESINQUIRIES AND SUPPORT

For any pre-sales inquiries, please use the discussion tab to ask any questions you may have.

If you have purchased this module and require support, please open a support query, and we will be glad to assist you.

For feature requests, please email us on the provided email address on our seller profile.

CHANGELOG

Version 1.0.8 | 06 March 2025

Feature: Introduced Service Level Agreements (SLAs) for support management

Version 1.0.7 | 24 February 2025

Enhancement: Further enhancements to image pasting in ticket description, ticket reply in admin view, client view and public view

Version 1.0.5 | 22 February 2025

Enhancement: Improved the image lightbox for full screen image viewing Bug fixing: Some minor bug fixes

Version 1.0.3 | 05 February 2025

Bug fixing: Fixed the view path issue

Version 1.0.2 | 01 February 2025

Initial version